Doters terms and conditions

Doters Mobile App: Official mobile app of the Doters Rewards Programme.

Benefits: Attributes acquired by the Member in accordance with the Level each Member holds, which will serve them for the purchase of products and/or services offered by Primera Plus.

Ticket: Physical or electronic document containing the contract for the provision of ground transport services entered into between Primera Plus and the Passenger, who accepts the applicable Primera Plus terms and conditions. The Ticket contains all the information on the reservation confirmed and paid for by the Passenger in the Primera Plus reservation system, such as the Passenger's name, the route, date, time and the fare for the service contracted.

Open Ticket: Ground transport ticket purchased with Primera Plus on which only the destination is specified, with no set Travel date or time.

Sales Channels: This refers collectively to the Primera Plus website www., the mobile app and the Primera Plus points of sale.

Doters Account: Membership assigned to people registered in the Doters Rewards Programme.

Member Number: Username or Member identification number in the Doters Rewards Programme.

Doters Rewards Programme: It is the programme that rewards the actions of users who consume products and/or services from the Partners forming part of the programme, with the aim of rewarding brand loyalty and repeat purchases.

Reservation: This refers to the transaction for the purchase and sale of a Ticket with Primera Plus through the various Sales Channels.

Service: Product and/or service purchased by the Member and provided by Primera Plus at its sole responsibility.

Doters Website: The website www.doters.com belonging to Doters.

Base Fare: It is the fare the Member pays for a Reservation excluding taxes.

Available Fare: Regular fare offered and available from Primera Plus through its Sales Channels.

Eligible Transactions: Eligible transactions are all those Tickets purchased and paid for in cash or with another payment method accepted by Primera Plus. Tickets purchased with Doters Points will not be considered Eligible Transactions; for a transaction to be eligible, the Member must be included in the Reservation. The calculation of Doters Points earned taking Eligible Transactions into account will be made taking only the Base Fare into account.

Doters General Terms and Conditions: These are the legal clauses establishing how the Member may use the Doters Rewards Programme, which are available at https://doters.com/legal/tyc.

Token: Unique identification number that Primera Plus will issue for each Ticket issued.

Trip: This refers to a journey with Primera Plus, made by a Member, with the purchase of a Ticket.

Additional Coverage: Protection of luggage, belongings and personal items, as well as medical expenses in the event of an accident or illness, offered to the Member by Primera Plus as an additional service.

1. Members may Earn Doters Points when carrying out Eligible Transactions with Primera Plus.

2. The purchase of Additional Coverage will not be taken into account when calculating the Doters Points earned.

3. In order to Earn Doters Points on a Reservation, Primera Plus will verify that the Member is included in the Reservation. The Member will earn Doters Points for all Passengers included in the Reservation.

4. The Doters Points earned will be reflected in Members' Doters Accounts immediately after they have completed their Purchase with Primera Plus.

5. If a Member does not use the Service for reasons attributable to the Member, the Member accepts that the Purchase will not be refundable; however, the Doters Points generated from the Purchase will still be accrued in the Member's Doters Account.

6. To guarantee the crediting of Doters Points, the Member must state their Member Number when purchasing their Reservation, regardless of the Sales Channel through which the Member makes the Purchase.

7. The Doters Points generated by purchases at Primera Plus will be accrued only in the Doters Account of its account holder.

8. When purchasing more than 2 (two) tickets, at least 1 (one) must be in the name of the account holder. In the case of the purchase of 1 (one) single ticket, the account holder's name will be included automatically. There are no name changes once the purchase process has been completed.

9. For Reservations of 2 (two) or more Passengers, the total Doters Points earned will be solely for the Member who purchases the Reservation with Primera Plus using their Doters Account. If any of the Passengers included in the Reservation has a Doters Account and wishes to Earn Doters Points, they must create an individual Reservation.

10. On the purchase of an Open Ticket, Doters Points will be earned after the purchase. Open Tickets are valid for 6 (six) months from the date of purchase. Open Tickets will be governed by the provisions of the Primera Plus terms and conditions, which can be consulted at Terms and conditions – Primera Plus.

11. All Doters Points must be earned and used in accordance with the rules and guidelines set out in the Doters General Terms and Conditions as well as in these Specific Terms and Conditions.

12. If Primera Plus cancels a Trip and the Member requests a refund, both the Doters Points and the Level Doters Points for that transaction will be cancelled.

13. If a Member's Trip is modified by Primera Plus, whether in the time or the departure date of the Trip, but the Service was in fact provided, the Member will earn Doters Points according to the details of the original Trip and not according to the route travelled. If the Member does not accept the modification and requests cancellation of the Trip, the Doters Points used will be refunded, and if Doters Points had been earned on the Purchase, those earnings will be cancelled.

1. All applicable taxes will be payable by the Member and must be paid at the time of Purchase. The Member may pay the applicable taxes with their Doters Points.
2. Members must have a minimum of 100 (one hundred) Doters Points in order to use them on the Available Fare, using the number of Doters Points they wish to redeem.
3. Members must log in with their Member Number and password on the Primera Plus website in order to see all the prices of the services and/or products offered by Primera Plus in Doters Points and to be able to use them.
4. Members may use their Doters Points only through the web Sales channel.
5. As a security measure, in addition to the password, there may be other methods for validating the Member's identity through the various Sales Channels, such as unique temporary codes (OTP), which will be sent to the Member by email and/or SMS.
6. The Member may make the number of changes permitted in accordance with the Available Fare with which the Member previously purchased their Tickets. Changes may be to the date and time without a change penalty, but may be subject to payment of the fare difference where this is higher than the fare of the original Reservation. If the new fare is lower than the original fare, the Member may not request any refund of Doters Points or cash. There are no name changes once the purchase process has been completed. Only date and time changes can be made, at least 60 minutes before the time shown on the ticket. The route is not possible, since it has to be cancelled and there is no way to link the cancelled purchase to the new one.
7. The Additional Coverage travel insurance offered by Primera Plus cannot be paid for with Doters Points; it can only be paid for in cash or another payment method accepted by Primera Plus.
8. In the event of the cancellation or rescheduling of a Trip, Passengers travelling with a Ticket purchased with Doters Points will have all the same rights as Passengers who had paid for their Ticket in cash.
9. The provision of the ground transport service offered by Primera Plus will be governed by the Primera Plus terms and conditions, which can be consulted at Terms and conditions – Primera Plus
10. Members may use their Doters Points when paying for their Reservation.
11. Members may buy their Tickets with Primera Plus by combining Doters Points with cash or another payment method accepted by Primera Plus, for example, a bank card.
12. Primera Plus may offer additional discounts and/or promotions to specific Members.

Primera Plus is not liable for loss of information, unauthorised access, malware, misuse of the network or possible external vulnerabilities.

The benefits are subject to availability and must be selected by the Member at the time they purchase their Tickets on the site https://doters.com/aliados/primeraplus.
The benefits can be viewed at https://www.doters.com/niveles-y-beneficios